Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

At Tech Arena, we want you to be satisfied with your purchase. Since we sell electronic products and accessories, we have a simple 3-Day Return & Replacement Policy to protect both our customers and our store.

1. Return & Replacement Period

Customers can request a return or replacement within 3 days of receiving the order.

After 3 days, we may not be able to accept return or replacement requests.

2. Damaged or Defective Products

If your product arrives damaged, defective, or not working properly, please contact us within 3 days of delivery.

To process your claim, you may be required to provide:

  • Order number

  • Photos/videos showing the issue

  • A clear unboxing video showing the condition of the package and product

  • Photos of the packaging and shipping label

After reviewing the issue, we may offer a replacement or, where a replacement is not available, a refund.

3. Wrong Product Received

If you receive an item that is different from what you ordered, please contact us within 3 days of delivery.

After verification, Tech Arena will arrange an appropriate replacement or refund.

4. Change of Mind

We do not accept returns or refunds for change-of-mind purchases.

This includes situations where:

  • You ordered the wrong product

  • You no longer want the product

  • You don't like the product after receiving it

  • You changed your mind after placing the order

Please make sure you review the product details carefully before placing your order.

5. Used or Damaged by Customer

Products that have been used, intentionally damaged, modified, or mishandled by the customer are not eligible for return, replacement, or refund.

Products must be returned in their original condition, along with the original packaging and included accessories, when applicable.

6. Return Shipping

If the return is due to a wrong, damaged, or defective product caused by Tech Arena or during delivery, we will arrange the appropriate return process.

We are not responsible for return shipping costs related to an issue that is not covered by this policy.

7. Refunds

If your refund is approved, we will process it after the returned product has been received and inspected.

Refund processing time may vary depending on the payment method and financial institution.

If a replacement is available, Tech Arena may offer a replacement instead of a refund.

8. How to Request a Return or Replacement

To request a return or replacement, please contact us within 3 days of receiving your order.

Please provide:

Store: Tech Arena
Email: techarenaofficial066@gmail.com
Phone/WhatsApp: 03359585209

Please include your order number, a description of the issue, and the required photos/videos.

9. Important Note

Customers are strongly advised to record a clear unboxing video from the moment the package is opened. This helps us verify claims involving damaged, missing, or incorrect products.

Tech Arena reserves the right to review each return or replacement request and determine whether it qualifies under this policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Tech Arena
Email: techarenaofficial066@gmail.com
Phone/WhatsApp: 03359585209