Shipping policy

Shipping Policy

Last Updated: August 20, 2026

At Tech Arena, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Location

We currently offer delivery within Pakistan.

Orders are delivered through third-party courier services to the address provided by the customer during checkout.

2. Order Processing Time

Orders are generally processed within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is generally:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on the customer's location, courier availability, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before order confirmation.

From time to time, Tech Arena may offer free shipping promotions or special delivery offers.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered as a payment option.

Customers should provide an active phone number and a complete delivery address so that the courier can successfully deliver the order.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete address

  • City

  • Active phone number

Tech Arena is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

7. Courier Delays

Once an order has been handed over to the courier, delivery may occasionally be delayed due to circumstances outside our control.

These may include:

  • Weather conditions

  • Public holidays

  • High order volumes

  • Courier service issues

  • Road closures

  • Remote-area delivery

  • Incorrect or incomplete address information

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply.

If an order is returned to us because of a failed delivery, the customer may need to contact us before a new shipment can be arranged.

9. Damaged Package

If your package appears severely damaged when delivered, please take photos/videos of the package before opening it.

If the product inside is damaged or defective, contact us within 3 days of receiving the order in accordance with our Return & Refund Policy.

10. Order Tracking

Where tracking information is available, customers may receive tracking details through their provided contact information.

Tracking updates are controlled by the courier service and may take some time to appear after the shipment has been dispatched.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Tech Arena
Email: techarenaofficial066@gmail.com
Phone/WhatsApp: 03359585209

We will be happy to assist you with your order and delivery.